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Last updated: November 2025
At weev, customer satisfaction is important to us. This Refund Policy explains the conditions under which returns and refunds may be requested.
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
Certain items may not be eligible for return, including:
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us review the issue quickly, please provide clear photos of the item and packaging when contacting support.
To request a return, please contact our support team before sending any item back. Unauthorized returns may not be accepted.
Once your return request is reviewed, you will receive instructions regarding the return process.
After the returned item is received and inspected, approved refunds will be issued to the original payment method used during checkout.
Please note that processing times may vary depending on your bank or payment provider.
Original shipping costs are generally non-refundable unless the return is due to:
If you wish to exchange an item, please contact our support team to review the available options.
Orders may only be canceled before they have been processed or dispatched. Once an order has entered fulfillment or shipping stages, cancellation may no longer be possible.
If you have any questions regarding returns or refunds, please contact us:
weev
MAISIM LTD
π +44 7830775238
π 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND
United Kingdom, WC1X 0ND
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