Refund policy
Refund Policy
Last updated: November 2025
At weev, customer satisfaction is important to us. This Refund Policy explains the conditions under which returns and refunds may be requested.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging where possible.
- Proof of purchase or order confirmation may be required.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or custom-made products
- Items damaged through misuse or improper handling
- Products returned outside the eligible return period
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us review the issue quickly, please provide clear photos of the item and packaging when contacting support.
4. Return Process
To request a return, please contact our support team before sending any item back. Unauthorized returns may not be accepted.
Once your return request is reviewed, you will receive instructions regarding the return process.
5. Refunds
After the returned item is received and inspected, approved refunds will be issued to the original payment method used during checkout.
Please note that processing times may vary depending on your bank or payment provider.
6. Shipping Costs
Original shipping costs are generally non-refundable unless the return is due to:
- A damaged item
- An incorrect product sent by us
- A verified product defect
7. Exchanges
If you wish to exchange an item, please contact our support team to review the available options.
8. Cancellations
Orders may only be canceled before they have been processed or dispatched. Once an order has entered fulfillment or shipping stages, cancellation may no longer be possible.
9. Related Policies
10. Contact Information
If you have any questions regarding returns or refunds, please contact us:
weev
MAISIM LTD
📞 +44 7830775238
📍 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND
United Kingdom, WC1X 0ND