Payment can be made using either Visa, MasterCard and American Express credit cards, MB Way, Multibanco reference (Portuguese payment method) or via PayPal.
Orders must be paid in 24 hours after that, it will be automatically canceled.
Orders placed outside the EU, as well as the Canary Islands, may be subject to taxes, fees or other charges that are the responsibility of the customer. We advise you to consult local customs before placing your order.
Shipping fees depend on the weight and number of items ordered, and are presented during checkout.
All orders ship from Portugal and are shipped within a week. Shipments are fulfilled by CTT-Correios de Portugal, which has the following expected delivery times:
- Portugal 3 working day*
- Europa 5 working days
- Rest of the World 7 working days
* For the autonomous regions there can be delays depending on transport limitations.
Due to the pandemic, deliveries may take longer than usual.
Orders can be returned within 14 days of receiving your items. Exchanges are only accepted if the item is received by us in the same conditions it was sent and unused. Returns are only accepted in case the item has a defect and the client does not wish to exchange for another item.
For hygienic reasons we cannot accept exchanges or returns of face masks.
Except for items with defects, return fees are secured by the client.
We cannot take any responsibility for lost or damaged items in the process of returning and item.
To return or exchange an item please send an email to firstname.lastname@example.org